It uses two different forms of identity: your password, and a contact method also known as security info. Two-step verification helps protect you by making it more difficult for someone else to sign in to your Microsoft account. If you're having issues signing in to your account, see When you can't sign in to your Microsoft account for help. ![]() ![]() If you are trying to find out how to change an email address or phone number for your Microsoft account, see Change the email address or phone number for your Microsoft account.
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